Delivery & Returns

*Please note that, unless otherwise stated, personalised items have their own delivery time schedules which do no relate to the below. For these items, the delivery time is stated in the item description.*

UK DELIVERY

 

Royal Mail First Class - FLAT RATE £1.99

 

Your order will be dispatched within 72 hours. It will normally arrive within 2-3 working days, although this is not a guaranteed service. 

Priority Service - FLAT RATE £4.99

Our Priority Upgrade means that we will dispatch your order as soon as we can and with the fastest service possible.  The daily cutoff for Priority Orders is 12:00 noon, any order placed after this time will be dispatched the next working day.  Priority Orders placed over a weekend or Bank Holiday will be treated as if placed on the next working day.

REST OF THE WORLD. 

 

Europe - FLAT RATE £4.99

 

Your order will be dispatched within 72 hours. It will normally arrive within 3-10 working days , although this is not a guaranteed service. 

 

Other - FLAT RATE £4.99

 

Your order will be dispatched within 72 hours. It will normally arrive within 4-15 working days , although this is not a guaranteed service, it can take up to 25 working days.

 

Returns

Please contact us at freya@dotdione.co.uk to make a return.

You are welcome to return any unwanted items in line with your statutory rights (except in the case of personalised items).  Return postage is the responsibility of the customer except in the case of damages - this is to keep all costs as low as possible for all customers.

 

Items with an incorrectly supplied address or held at the local delivery office and returned are treated as returns and may either be resent for the appropriate postal fee or treated as a return (in which case the product cost but not the postage will be refunded). 

 

In the case of an order which was sent with Free Postage being returned uncollected the postage cost will be deducted from the refund.